Collection Support Specialist II

Yamaha Motor Finance - US has openings for experienced Collections Support Specialist II. The Collections Support Specialist II supports the collections team by managing delinquent accounts that require specialized handling, including insurance claims, SCRA, active military accounts, bankruptcy, repossession, and settlement-related activity. These roles works to resolve account balances through professional customer contact, documentation review, claim tracking, repossession coordination, payment arrangements, and collaboration with internal and external partners.

What you'll be doing:

• Review and manage assigned specialty collections accounts from delinquency through resolution.
• Contact customers, insurance carriers, attorneys, trustees, repossession vendors, and other third parties as needed.
• Track and process insurance claims, claim updates, and related documentation.
• Identify, document, and update accounts involving active military service and SCRA
• Review bankruptcy notices, code accounts appropriately, and follow required bankruptcy procedures.
• Coordinate repossession activity for eligible delinquent accounts, including assignment, vendor follow-up, collateral status updates, and post-repossession tracking.
• Negotiate payment plans, settlements, reinstatements, and other approved account resolutions.
• Maintain accurate notes, account records, and follow-up actions in the servicing system.
• Coordinate with servicing, legal, compliance, customer service, insurance, and recovery teams.
• Escalate complex, high-risk, or legally sensitive accounts when appropriate.
• Follow company policies and applicable federal and state regulations in all customer interactions.

What you need to be successful:

• Associates degree or equivalent combination of education/experience
• 3 years of experience in consumer finance, auto finance, powersports finance, or secured lending.
• Familiarity with bankruptcy account handling, insurance claims, military service protections, repossession, and settlement negotiations.
• Experience coordinating with customers, attorneys, trustees, insurance carriers, and repossession vendors.
• Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
• Experience with loan servicing, CRM, or collections platforms.
• Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
• Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
• Experience with loan servicing, CRM, or collections platforms.
• Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
• Bilingual skills - Spanish a plus

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Relationship Management Supervisor

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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